Synopsis

Hotel Custody explores the extraordinary circumstances and scenarios custody officers face everyday, with a new innovative and pioneering way of working. Filmed in Birchin Way Custody Facility, a new state of the art, £14 million custody centre in Grimsby, the facility is taking a new approach to remanding people in custody; one which, if successful, will be rolled out nationwide. The pioneering new facility is treating detainees as customers first, rather than criminals. A controversial way of operating custody units taking viewers behind-the-bars at one of Britain's busiest police custody suites. With this 'innocent until proven guilty' mindset, the officers working at the facility are aiming to modernise the face of the British penal system. Through their tough roles, quick wit and dry humour this behind-the-scenes programme tells the human stories of those passing through the custody system, with the facility handling over 6000 detainees every year. The custody officers are working to better the welfare of those who find themselves in custody and reduce recidivism. Each of the 36 cells include CCTV, toilets, wash basins, intercom and 'room service'. Hotel Custody explores the day-to-day workings of a modern and busy custody suite, the 'gateway' for anyone entering the criminal justice system. From first-time lawbreakers to repeat offenders, from drink drivers to armed robbers, this series sheds light on the faces and stories behind the people that soon become just another crime statistic.